How to return?
As long as the item is still in the same condition as you received it, you can return the item up to 14 days after delivery. The returned item must not have been used in order for HAFNIUM to resell the item as new. The item must still be in the original wrap and wear the HAFNIUM tag. If an item is returned in a state that makes it impossible to sell the item as new we must either refuse to credit it, or offer to credit less than the full amount.
Items returned must be packaged and shipped in a safe manner that ensures they can withstand normal transportation impacts. In order to return your package you will need to send it by yourself. HAFNIUM does not offer return labels duo to our delivery agreements - sorry for any inconvenience.
Send your package to:
Malene Vestergaard C/O Hafnium Copenhagen
Does HAFNIUM have a return right?
Yes, please refer to our terms & conditions.
My product is defective, what to do?
If your product is not what it is supposed to be or has had physical damage during transportation, you can return the product the same way as you would return an unwanted shipment. If the defect is not clearly apparent, and requires a detailed explanation, then please include a note and send an e-mail at; firstname.lastname@example.org with a detailed explanation of the defect and how to identify it.
Please send your return to:
If you received your order in a state which the product was not sold, i.e. your order is missing items, then do not hesitate to contact us at: email@example.com. We will help you to rectify our mistake.